When will my order ship?

New orders placed on our website are typically shipped out within 1-2 business days. 

To check on the status of an order placed on our website, we encourage you to click on the “View your order” button located in your order confirmation email.

Does my order qualify for free shipping?

We offer free standard shipping on all orders within the contiguous US. For deliveries to Alaska, Hawaii, and international destinations supported by our US site, we provide expedited shipping at a calculated rate. You can view all available shipping options at checkout; we’ll always pre-select the most affordable one for you.

Can my order be expedited?

For most areas, customers have the option at checkout to choose expedited shipping. Please note that orders that qualify for free shipping are sent out using ground delivery. 

If you are looking to change the shipping speed of an order already placed, you may do so within the first 60 minutes by clicking the link in your invoice. If more than 60 minutes have passed since placing your order, please reach out to us at [email protected], so that we can see what options are available. Because orders are processed immediately, we can not guarantee that we will have the ability to accommodate your change request outside of your 60 minute order editing window.

Why did I only receive part of my order?

Because of the size of many of the items we offer, you may receive your order in multiple shipments. While we do our best to ship out all of your items at once, there are some things (most of the time, out of our control) that can cause your shipments to arrive a few days apart from one another. We recommend that you wait up to 3 business days from the time of your first shipment, before reaching out to us here for assistance.  

What do I do if my shipment arrived damaged?

? Package Damaged in Transit When a package is damaged in transit, we will work with you to file a claim with the carrier and resolve any issues with your cookware. Please contact our product experts here with a photo of the damage for further assistance.

? Product Damaged / Defective Upon Arrival If you received a damaged product however the shipping box looks perfectly fine, please send a photo of the damage or defect to our product experts here, and we will help process an exchange for you.

Do you deliver to Post Office Boxes?

While we deliver to many locations inside and outside of the US, we unfortunately do not deliver to P.O. boxes. If a physical mailing address is not available, we recommend having a family member or friend receive your order. While we try to prevent orders from being placed with P.O. Boxes, your order may be delayed or cancelled should we come across an unverified address.